Refund policy

Return & Refund Policy

Last updated: September 5, 2026

30 day guarantee

You have 30 days from the date you receive your item to request a refund. Our guarantee covers unopened, opened, and used products. There are no return shipping or restocking fees.

How to request a refund

Contact hello@doodwoof.com with your order number or proof of purchase. We will review your request and provide the next steps. Please do not send products back without contacting us first.

If we request a return, we will provide a prepaid return shipping label and mailing instructions. Items sent back without prior authorization will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can resolve the issue.

Refunds

Once your refund is approved, we will process it to your original payment method within 10 business days. Your bank or credit card company may need additional time to post the refund.

If you have questions about your refund, contact hello@doodwoof.com.